Give other people the last word

The mind excels at remembering endings: how a book ends, how a relationship ends, how a college class ends… and how a conversation ends. Therefore,┬áif a conversation is coming to a close, ensure the other person departs with a sense of victory. Do not compete to say the last word, literally or figuratively. Let the other person feel he is being heard, or that he has won the debate.

At best, getting in the last word will accomplish nothing; at worst, the other party will long recall an unpleasant ending.